Rhino In A Box

Friday, February 03, 2006

fone edykate

Phone etiquette. If your going to make a living working with customers, or working period, educating yourself in phone etiquette is a must. I get so sick and tired of these people answering the customer service line with no etiquette at all. One thing that drives me crazy more than anything else with customer service is when they use some fouled up version of the language they speak. If your going to present yourself with an unprofessional tone, go work at a fast food joint. If you want to work in any other industry, then speak like you want to work in that industry. I've dealt with many past peers and employees who, though they had an MBA or some form of paper work that made them a "professional", spoke as if they had just walked in off the street. I couldn't begin to count the number of times that I have called some "professional entity" and was completely turned off by the company as a whole simply due to the tone or lack of professionalism of the individual who answered. Bad customer service is inexcusable in any profession.

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